Class Overview (SPTL-101) - Virtual Graphic-Design-Desk

This class is designed for technology managers, business analysts, software architects and technology leaders who are responsible for the success of a Salesforce or Force.com implementation.  A student in this class will be exposed to a broad range of topics at the appropriate level of detail for a technology leader.  Upon completion of the class, a technology leader will be able to effectively coach their team on the appopriate use of the technology.   The class will be taught by a senior instructor with real-world consulting and implementation experience who will lecture and facilitate discussions about the appropriate use of the technologies introduced.The topics in covered will include but are not limited to:
  • Salesforce & Force.com Architecture; Model, View, Controller
  • Software Development Lifecycle, Project Management Strategies and Success Metrics
  • System Security & Best Practices
  • Salesforce Automation / Sales Cloud
  • Customer Service Automation / Service Cloud
  • Marketing Automation / Marketing Cloud
  • Development capabilities of the Force.com Platform (Declarative, Apex & Visual Force) and recommended uses of the platform
  • Chatter
  • Integration
  • Analytics (Reports & Dashboards)
  • Deployment & Change Management
Who Should Attend?
People who manage Salesforce or Force.com developers and administrators, executives involved in the strategy around implementing Salesforce or Force.com, and IT leaders who need to understand the impact of Salesforce or Force.com on their business. Software architects who want to fully understand the capabilities of the platform will also benefit from this class.
Delivery Format Options
  • In-person for 3 days in a classroom setting
  • Virtual for 5 hours per day for 5 consecutive business days,  Monday - Friday
  • Virtual for 24 hours, total, delivered in 2-5 hour blocks at times that are convenient for the students 

Student Workbook Included with an in-person class registration Available for an additional fee for virtual classes: Purchase direct from Stony Point