Using Salesforce Service Cloud Knowledge

Finding answers to all of your questions can at times be easier said than done. The prediction of searching online for five minutes quickly rolls into two hours. Wouldn’t it be great if you could not only easily find answers to your questions, but also quickly receive a personalized and specific response when you can’t find the information you need? That’s exactly what Salesforce Service Cloud Knowledge does, right inside your website! With Salesforce Service Cloud Knowledge, you can index articles on search engines, multi-media content, and related sections. You can even give feedback on the helpfulness of the articles! Alternatively, if you can’t find what you’re looking for, a case will be created which will go directly to an agent. The agent can then find the answer using “recommended solutions” or SharePoint (which can prioritize the relevancy of each article solution). After that, their recommendation will go straight to you. So now, finding answers to your questions really is just as easy to say, as it is to do!

For more information on how Salesforce Service Cloud Knowledge can benefit you, click here!

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