3 Ways to Transform Your Customer Relationships
Customers expect, no, customers demand individualized, 1:1 experiences with your company and a service experience that is smarter and more personalized than ever. These same customers are the ones driving your business growth, so exceeding their expectations is critical. But lean support staffs make it difficult to deliver these interactions to each and every customer and many self-service options fall short — not built for collaboration and disconnected from your company’s other customer support systems. The best customer service experience is the one that never has to happen because your customers are empowered to solve their own problems without even picking up the phone or sending an email. The solution to service that satisfies your customers without stretching your support staff too thin? A customer community that enables your customers to help themselves and each other — building brand loyalty amongst your customers and freeing up your agents to focus on the more complex questions and problems.
To learn about the 3 ways you can transform your customer relationships using Communities, download the Salesforce E-book here.