Simplus was tasked with transforming an entire partner management process—from onboarding through quoting and contracting — and move it to the cloud.
The Warranty Group required complex partner management, all within the cloud. While some processes had been migrated, previous attempts to move core partner enablement and quote-to-sale functions were unsuccessful. Salesforce Service Cloud was chosen to handle the partners. The goals for this project included:
TWG chose Salesforce.com for its CRM and Service Cloud capabilities and Simplus for deep expertise in the Salesforce platform and our experience in responsive design and mobile formats. Our solution facilitated partner onboarding in days instead of months, enabling them to electronically generate quotes and contracts and to streamline the process of loading product and rating data. Specifically, Simplus:
Simplus thoughtfully listened to our needs and translated those into impactful solutions. I would highly recommend Simplus as a partner going forward.
Celebrating more than 50 years of industry leadership, The Warranty Group is one of the world’s premier providers of warranty solutions and related benefits, serving more than 50 countries through its 1,600+ employees. .
Headquarters: Chicago, IL, USA