"Morning in the Cloud" Agenda
Tuesday, October 20, 2009
Conference Center at Penn State Great Valley
Registration & Networking — 8:15 am – 9:00 am
Continental breakfast provided by CRM manager
CRM manager Welcome & Introductions — 9:00 am – 9:15 am
Introduction of the CRM manager management team, salesforce.com regional vice presidents and presenters
Overview of the Service Cloud & Demo — 9:15 am – 10:00 am
Learn about the Service Cloud 2, the next chapter in the customer service revolution. It helps run more efficient contact centers, connect with customers online, and even join the conversation in social communities. Now, customers have a new way of joining the conversation online. And their customers have a new way to solve their service issues in the cloud, in real time.
See demonstrations of three (3) new Service Cloud Solutions;
Salesforce for Twitter: Twitter is the fastest–growing social community in the cloud, learn how to join the conversation, monitor what customers are saying and find those that need help.
Salesforce Knowledge: It’s an enterprise–grade knowledge base that uses dimensions technology to find and provide personalized answers to customers in every channel.
Salesforce Answers: Harness the wisdom of the millions of experts out there in the cloud, capture knowledge from experts on your Web site or even in social communities like Facebook.
Overview of the Custom Cloud & Demo — 10:00 am – 10:45 am
Custom Cloud: learn the fastest way to build business apps and Web sites. Force.com is revolutionizing custom application development, making it possible to quickly create robust, enterprise–class solutions for almost any business need.
Learn about the easy–to–use cloud platform and a proven cloud infrastructure, the only platform that you can trust with your core business apps and how it what used to take months can now be done in days or weeks. There are more than 100,000 custom applications running on Force.com, and the platform supports more than 150 million transactions per day.
Customer Testimonials — 10:45 am – 11:15 am
Three CRM manager customers will talk about their decision to use salesforce.com and how they plan to use the Service Cloud and Custom Cloud.
Mike Donnelly, General Manager/VP Sales Operations, NCO Group, Inc
Diana Strazzella, Director of Corporate Projects Appletree Answering Service
John McGuigan, Director of Sales Operations, Fiberlink Communications Corp
Q & A — 11:15 am – 11:45 am
A Question and Answer discussion with our presenters, customers and members of the CRM manager management team