MALVERN, PA, November 18, 2009 – CRM manager, a leading software-as-a-service (SaaS) implementation and integration firm, today announced the doubling of its customer base since 2008, signing agreements with more than 100 new customers in 2009.

“As companies of all sizes become more versed in the immediate value of cloud computing, we are consistently depended upon to deliver smart, innovative, and appropriate solutions that go beyond traditional sales and marketing solutions,” says Andy Atkins, Founder and CEO of CRM manager.

“We are pleased to provide additional cloud solutions as our current strategic partners expand their offerings and as relationships are forged to add new cloud solutions. With salesforce.com, we have added expertise beyond SFA to include service and support solutions, portals, integration services and Force.com platform development. In addition, we entered into a strategic relationship with Google to provide implementation and consulting services for their Google Enterprise Apps, which deliver enterprise email and collaboration solutions. We’ve also entered into partnerships with many AppExchange solutions providers who offer applications that integrate with salesforce.com, which allows us to provide our customers with innovative applications we can successfully recommend and implement,” says Sam Malandra, Executive Vice President of Sales and Marketing for CRM manager.

This product line expansion and the building of expertise in these areas have allowed CRM manager to expand their customer base beyond their traditional corporate or mid-market accounts. They are now successfully servicing divisions of enterprise accounts in the region, including an expanded vertical market focus on: technology, chemical and healthcare industries with specific concentration on healthcare providers and device manufacturers.

“One of our more exciting expansion areas is our Force.com development practice with the hiring of Gopal Gorthi, our new Chief Technology Officer. As we continue to invest in experienced and talented developers, our customers benefit – as well as the entire cloud computing community,” adds Atkins. “We are using the Force.com platform to expand the functionality of salesforce.com and to develop new applications that replace existing legacy applications – legacy applications that have limited functionality, long development timelines and high maintenance costs. We are also developing several new Force.com applications for the AppExchange that will enable us to help current customers expand their usability and adoption, plus increase revenue. It’s a very exciting time for our company.”

In addition, with substantial emphasis on cost management and increasing pressures on technology budgets due to the economy, a large number of companies are also turning to CRM manager to provide ongoing consulting in order to enhance and evolve their cloud applications. The company’s on-demand, ongoing consulting plan, the CRM manager Plan, allows customers to reap the benefits of a certified consulting team with years of salesforce.com experience for a minimal monthly investment. Most customers consider CRM manager an extension of their organization that requires no overhead, yet provides them with timely and valuable consulting service.

According to Atkins, “Nearly 70% of our customers are currently participating in our ongoing consulting plan. We see that number increasing in the months ahead given our customers’ increasing desire to manage cost while still customizing the application and taking advantage of new functionality as it becomes available.”

About CRM manager

CRM manager is a leading SaaS implementation and integration firm, specializing in salesforce.com and Google Enterprise Apps. As a full-service consulting partner, CRM manager empowers organizations by driving business value through a disciplined approach, innovative on-demand technology and strong business expertise. Headquartered in Malvern, Pennsylvania, the firm’s business model offers complete business process consultancy and SaaS expertise in application configuration, analytics, force.com development, integration, education and on-going consulting services, resulting in rapid deployments, increased user adoption and a greater competitive edge for its clients. For more information, visit www.crm-manager.net.

Media Contact

Mark Crean
Marketing Associate
(610) 889-2050
marketing@crm-manager.net

Conga Merge™

Conga Merge™ is the solution of choice for addressing complex custom mail merge and file generation requirements. A quick scan of the “Reviews” tab on the AppExchange listing reflects very high user satisfaction and improved user adoption among customers that have deployed the product. It’s the third most popular application on the Salesforce.com AppExchange with more than 80 customer reviews averaging 5 stars each.

Conga Merge™ is a software-as-a-service “SaaS” solution for Salesforce users that have custom output needs that aren’t fulfilled by the basic Salesforce capabilities. These include merging fields from related lists, merging into Excel spreadsheets, populating pdf form fields and numerous other challenges. Conga Merge™ allows users to easily retrieve data from multiple objects and merge them into custom templates (quote, report, letter, etc.). For example; Conga Merge™ users have created custom on-the-fly quotes that instantly land on their handheld devices. It automates merge to email attachments, Merge-Edit-Resume, activity logging, Salesforce field updates, and creation of follow up tasks.

Availability

Professional, Enterprise and Unlimited Editions. English-language version supports all language and locale settings.

Pricing

The full version of Conga Merge may be deployed for evaluation at no charge for 30-days, including free, phone-based setup assistance and free ongoing technical support. Pricing starts at $12 per user, per month with flexible licensing options and volume discounts available.

Add-On Solutions:

Conga Merge™ is available with an optional Mass Merge add-on that generates batch documents, letters and mailing labels from Salesforce Reports, Campaigns or on-the-fly searches.

Conga Workflow, a new offering, is licensed separately, and allows for Point Merge operations to be triggered from Salesforce Workflow.

Conga Courier

Conga Courier fully automates the delivery of Salesforce reports to increase awareness of critical data, boost productivity and drive collaboration. It allows for reliable and consistent scheduled delivery of Salesforce.com reports to both Salesforce users and to external contacts. Conga Courier can also leverage Salesforce workflow for reporting on events or on behalf of named users (Enterprise and Unlimited additions only.) Output can be configured for both desktop and mobile devices. The solution logs results for each scheduled execution, Report Title, date/time sent, and recipient email address.

Availability

Professional, Enterprise and Unlimited Editions

Pricing

Full free trial for 30 days or 50 reports. Enterprise subscription plans start at $30 per month for 30 reports to recipients inside our outside your organization.

For more information, please visit our website or email info@appextremes.com

MALVERN, PA, October 12, 2009 — CRM manager, a leading software-as-a-service (SaaS) implementation and integration firm, today announced that veteran technology executive Gopal Gorthi has joined the company as its Chief Technology Officer.

Mr. Gorthi’s experience with application and software development — including extensive force.com development, integration technology, as well as enterprise technical architecture for companies in a wide variety of markets both compliments and enhances CRM manager’s existing technical consultants. Additionally, Gorthi will work closely with the management team to harness the power of the evolving force.com platform in order to help businesses move their critical business processes into the cloud.

“The timing of this hire fits perfectly with the expanding needs of our customers. Fortunately, we found someone with a stellar technology background whose deep knowledge in a variety of industries allows him to add immediate value to current and new customer projects. Having worked with companies like BMW, Novartis Pharmaceuticals and CIT Group, Gopal has encountered a host of challenges that have prepared him well for the solutions sought by our customers,” says Andy Atkins, Founder and CEO of CRM manager.

With the addition of Gopal to the CRM manager management team, the company can leverage years of development experience to implement more robust force.com solutions and build applications that provide value to the cloud computing community. According to Sam Malandra, EVP, Sales & Marketing, “CRM manager is helping more companies move their business processes to the force.com platform with continued focus on understanding and streamlining business process for every customer. It was important for us to find a visionary — a team member who could both develop and implement a strategy utilizing the force.com platform to meet each customer’s need. Gopal certainly fits the bill.”

About CRM manager

CRM manager is a leading SaaS implementation and integration firm, specializing in salesforce.com and Google Enterprise Apps. As a full-service consulting partner, CRM manager empowers organizations by driving business value through a disciplined approach, innovative on-demand technology and strong business expertise. Headquartered in Malvern, Pennsylvania, the firm’s business model offers complete business process consultancy and SaaS expertise in application configuration, analytics, force.com development, integration, education and on-going consulting services, resulting in rapid deployments, increased user adoption and a greater competitive edge for its clients. For more information, visit www.crm-manager.net.

Media Contact

Mark Crean
Marketing Associate
(610) 889-2050
marketing@crm-manager.net

Please join CRM manager and salesforce.com for an executive “morning in the cloud” presentation. You already know salesforce.com CRM/SFA – now you have the opportunity to learn about additional cloud platforms and how companies like yours have used the cloud to achieve their business goals. You’ll be able to hear directly from our customers as they discuss how cloud computing has benefited their business.

Given our current economy, we know there is substantial emphasis on cost management and increasing pressures on technology budgets. We believe this is the perfect time to re-evaluate existing infrastructure and develop a roadmap to more efficient and scalable cloud-based platforms.

A few things to keep in mind when considering the cloud:

• Development costs can be reduced by 30-40%
• Developer productivity can be improved by 5x
• Easily join the conversation in social communities

Date: October 20, 2009
Time: 8:30 am – 12:00 pm
Location: Conference Center at Penn State Great Valley, 30 E. Swedesford Road, Malvern, PA