MALVERN, PA, November 18, 2009 – CRM manager, a leading software-as-a-service (SaaS) implementation and integration firm, today announced the doubling of its customer base since 2008, signing agreements with more than 100 new customers in 2009.

“As companies of all sizes become more versed in the immediate value of cloud computing, we are consistently depended upon to deliver smart, innovative, and appropriate solutions that go beyond traditional sales and marketing solutions,” says Andy Atkins, Founder and CEO of CRM manager.

“We are pleased to provide additional cloud solutions as our current strategic partners expand their offerings and as relationships are forged to add new cloud solutions. With salesforce.com, we have added expertise beyond SFA to include service and support solutions, portals, integration services and Force.com platform development. In addition, we entered into a strategic relationship with Google to provide implementation and consulting services for their Google Enterprise Apps, which deliver enterprise email and collaboration solutions. We’ve also entered into partnerships with many AppExchange solutions providers who offer applications that integrate with salesforce.com, which allows us to provide our customers with innovative applications we can successfully recommend and implement,” says Sam Malandra, Executive Vice President of Sales and Marketing for CRM manager.

This product line expansion and the building of expertise in these areas have allowed CRM manager to expand their customer base beyond their traditional corporate or mid-market accounts. They are now successfully servicing divisions of enterprise accounts in the region, including an expanded vertical market focus on: technology, chemical and healthcare industries with specific concentration on healthcare providers and device manufacturers.

“One of our more exciting expansion areas is our Force.com development practice with the hiring of Gopal Gorthi, our new Chief Technology Officer. As we continue to invest in experienced and talented developers, our customers benefit – as well as the entire cloud computing community,” adds Atkins. “We are using the Force.com platform to expand the functionality of salesforce.com and to develop new applications that replace existing legacy applications – legacy applications that have limited functionality, long development timelines and high maintenance costs. We are also developing several new Force.com applications for the AppExchange that will enable us to help current customers expand their usability and adoption, plus increase revenue. It’s a very exciting time for our company.”

In addition, with substantial emphasis on cost management and increasing pressures on technology budgets due to the economy, a large number of companies are also turning to CRM manager to provide ongoing consulting in order to enhance and evolve their cloud applications. The company’s on-demand, ongoing consulting plan, the CRM manager Plan, allows customers to reap the benefits of a certified consulting team with years of salesforce.com experience for a minimal monthly investment. Most customers consider CRM manager an extension of their organization that requires no overhead, yet provides them with timely and valuable consulting service.

According to Atkins, “Nearly 70% of our customers are currently participating in our ongoing consulting plan. We see that number increasing in the months ahead given our customers’ increasing desire to manage cost while still customizing the application and taking advantage of new functionality as it becomes available.”

About CRM manager

CRM manager is a leading SaaS implementation and integration firm, specializing in salesforce.com and Google Enterprise Apps. As a full-service consulting partner, CRM manager empowers organizations by driving business value through a disciplined approach, innovative on-demand technology and strong business expertise. Headquartered in Malvern, Pennsylvania, the firm’s business model offers complete business process consultancy and SaaS expertise in application configuration, analytics, force.com development, integration, education and on-going consulting services, resulting in rapid deployments, increased user adoption and a greater competitive edge for its clients. For more information, visit www.crm-manager.net.

Media Contact

Mark Crean
Marketing Associate
(610) 889-2050
marketing@crm-manager.net

Conga Merge™

Conga Merge™ is the solution of choice for addressing complex custom mail merge and file generation requirements. A quick scan of the “Reviews” tab on the AppExchange listing reflects very high user satisfaction and improved user adoption among customers that have deployed the product. It’s the third most popular application on the Salesforce.com AppExchange with more than 80 customer reviews averaging 5 stars each.

Conga Merge™ is a software-as-a-service “SaaS” solution for Salesforce users that have custom output needs that aren’t fulfilled by the basic Salesforce capabilities. These include merging fields from related lists, merging into Excel spreadsheets, populating pdf form fields and numerous other challenges. Conga Merge™ allows users to easily retrieve data from multiple objects and merge them into custom templates (quote, report, letter, etc.). For example; Conga Merge™ users have created custom on-the-fly quotes that instantly land on their handheld devices. It automates merge to email attachments, Merge-Edit-Resume, activity logging, Salesforce field updates, and creation of follow up tasks.

Availability

Professional, Enterprise and Unlimited Editions. English-language version supports all language and locale settings.

Pricing

The full version of Conga Merge may be deployed for evaluation at no charge for 30-days, including free, phone-based setup assistance and free ongoing technical support. Pricing starts at $12 per user, per month with flexible licensing options and volume discounts available.

Add-On Solutions:

Conga Merge™ is available with an optional Mass Merge add-on that generates batch documents, letters and mailing labels from Salesforce Reports, Campaigns or on-the-fly searches.

Conga Workflow, a new offering, is licensed separately, and allows for Point Merge operations to be triggered from Salesforce Workflow.

Conga Courier

Conga Courier fully automates the delivery of Salesforce reports to increase awareness of critical data, boost productivity and drive collaboration. It allows for reliable and consistent scheduled delivery of Salesforce.com reports to both Salesforce users and to external contacts. Conga Courier can also leverage Salesforce workflow for reporting on events or on behalf of named users (Enterprise and Unlimited additions only.) Output can be configured for both desktop and mobile devices. The solution logs results for each scheduled execution, Report Title, date/time sent, and recipient email address.

Availability

Professional, Enterprise and Unlimited Editions

Pricing

Full free trial for 30 days or 50 reports. Enterprise subscription plans start at $30 per month for 30 reports to recipients inside our outside your organization.

For more information, please visit our website or email info@appextremes.com

MALVERN, PA, October 12, 2009 — CRM manager, a leading software-as-a-service (SaaS) implementation and integration firm, today announced that veteran technology executive Gopal Gorthi has joined the company as its Chief Technology Officer.

Mr. Gorthi’s experience with application and software development — including extensive force.com development, integration technology, as well as enterprise technical architecture for companies in a wide variety of markets both compliments and enhances CRM manager’s existing technical consultants. Additionally, Gorthi will work closely with the management team to harness the power of the evolving force.com platform in order to help businesses move their critical business processes into the cloud.

“The timing of this hire fits perfectly with the expanding needs of our customers. Fortunately, we found someone with a stellar technology background whose deep knowledge in a variety of industries allows him to add immediate value to current and new customer projects. Having worked with companies like BMW, Novartis Pharmaceuticals and CIT Group, Gopal has encountered a host of challenges that have prepared him well for the solutions sought by our customers,” says Andy Atkins, Founder and CEO of CRM manager.

With the addition of Gopal to the CRM manager management team, the company can leverage years of development experience to implement more robust force.com solutions and build applications that provide value to the cloud computing community. According to Sam Malandra, EVP, Sales & Marketing, “CRM manager is helping more companies move their business processes to the force.com platform with continued focus on understanding and streamlining business process for every customer. It was important for us to find a visionary — a team member who could both develop and implement a strategy utilizing the force.com platform to meet each customer’s need. Gopal certainly fits the bill.”

About CRM manager

CRM manager is a leading SaaS implementation and integration firm, specializing in salesforce.com and Google Enterprise Apps. As a full-service consulting partner, CRM manager empowers organizations by driving business value through a disciplined approach, innovative on-demand technology and strong business expertise. Headquartered in Malvern, Pennsylvania, the firm’s business model offers complete business process consultancy and SaaS expertise in application configuration, analytics, force.com development, integration, education and on-going consulting services, resulting in rapid deployments, increased user adoption and a greater competitive edge for its clients. For more information, visit www.crm-manager.net.

Media Contact

Mark Crean
Marketing Associate
(610) 889-2050
marketing@crm-manager.net

Please join CRM manager and salesforce.com for an executive “morning in the cloud” presentation. You already know salesforce.com CRM/SFA – now you have the opportunity to learn about additional cloud platforms and how companies like yours have used the cloud to achieve their business goals. You’ll be able to hear directly from our customers as they discuss how cloud computing has benefited their business.

Given our current economy, we know there is substantial emphasis on cost management and increasing pressures on technology budgets. We believe this is the perfect time to re-evaluate existing infrastructure and develop a roadmap to more efficient and scalable cloud-based platforms.

A few things to keep in mind when considering the cloud:

• Development costs can be reduced by 30-40%
• Developer productivity can be improved by 5x
• Easily join the conversation in social communities

Date: October 20, 2009
Time: 8:30 am – 12:00 pm
Location: Conference Center at Penn State Great Valley, 30 E. Swedesford Road, Malvern, PA

Please join CRM manager and salesforce.com for an executive “morning in the cloud” presentation. You already know salesforce.com CRM/SFA – now you have the opportunity to learn about additional cloud platforms and how companies like yours have used the cloud to achieve their business goals. You’ll be able to hear directly from our customers as they discuss how cloud computing has benefited their business.

Given our current economy, we know there is substantial emphasis on cost management and increasing pressures on technology budgets. We believe this is the perfect time to re-evaluate existing infrastructure and develop a roadmap to more efficient and scalable cloud-based platforms.

A few things to keep in mind when considering the cloud:

• Development costs can be reduced by 30-40%
• Developer productivity can be improved by 5x
• Easily join the conversation in social communities

Date: October 20, 2009
Time: 8:30 am – 12:00 pm
Location: Conference Center at Penn State Great Valley, 30 E. Swedesford Road, Malvern, PA

DemandTools

DemandTools is a software tool for salesforce.com administrators to mass modify and cleanse data quickly and affordably. Once installed, DemandTools users can easily accomplish common data quality tasks such as data deduplication and data importing without creating duplicates. Also, after exporting information out of salesforce.com, use Excel, Access, SQL or Oracle to change data, and then be able to update salesforce.com with the changes (even data load international characters). Users can also, modify 1000’s of records within minutes with mass manipulation modules, without the need to import and export.

DupeBlocker

DupeBlocker is a real-time deduplication tool that stops users from entering duplicates. In addition to stopping users it also handles web to lead, and integrated system inserts. Anytime an individual record is inserted or edited it goes through a series of deduplication scenarios that can either block or warn duplicates.

PeopleImport

Once you have a clean salesforce.com database, it is critical to be able to import new lists without creating new duplicates. PeopleImport is 100% flexible and also handles all the salesforce.com campaigning and tasking that is usually required as well. PeopleImport is very affordable by itself and included complimentary with each DemandTools subscription.

Check out our other AppExchange Partners

Susan also highlighted the Salesforce.com Foundation which aims to “to help organizations further their social mission, deepen their impact, and better the lives of those in need”.

From the article CRM Manager Enables Nonprofits to Optimize Salesforce CRM Deployment:

In working with a number of Force.com AppExchange partners, CRM manager is helping these organizations to enhance their nonprofit solutions such as CRMfusion for data cleansing, VerticalResponse and SalesFUSION for email marketing, and currently expanding their relationship with Convio to include the Common Ground fundraising solution.

“Not every nonprofit is created equal, and CRM manager took the time to understand our projects, unique processes, and goals. This understanding, combined with the range of their expertise, convinced us to sign on for an ongoing consulting arrangement well beyond the transition to salesforce.com,” explained Kiernan R. Mathews, Director at Harvard Graduate School of Education, in a Monday statement.

“With a small staff and a budget, we worried that our data would forever be stuck in an obsolete format–but with expertise from CRM manager, we found an efficient way to bring our strategy into the 21st century.”

“Effectively managing constituents and customer relationships is a concern for most businesses. Nonprofits have similar issues for building and maintaining relationships with their valued members and donors, but often lack the tools and resources to easily manage these relationships,” said Andy Atkins, Founder and CEO at CRM manager, in Monday’s statement.

“We recognize the needs of nonprofits and understand their challenges, especially in today’s economy. By offering them a way to get started and better leverage Salesforce CRM, we improve their opportunities to more effectively connect with their donors, volunteers and clients.”

MALVERN, PA – May 18, 2009 – CRM manager, a leading software-as-a-service (SaaS) implementation and integration firm, continues to enhance its consulting services practice for helping nonprofit organizations more efficiently share and manage information with and about their donors, volunteers and clients.

A dedicated team of specialists from CRM manager are helping nonprofit organizations plan, implement or optimize their Salesforce CRM deployment. In addition, eligible organizations that carry the 501c3 designation, or the international equivalent, can apply for a product grant for 10 licenses of donated Salesforce CRM through the Salesforce.com Foundation. The market value of this grant—along with the discounted and donated consulting hours from CRM manager—is a minimum of $15,000 per organization in just the first year.

As a leading SaaS consulting firm, CRM managers’ best of breed approach led to a number of new partner relationships in 2008. Mostly notably, Google Enterprise Apps—which includes Gmail, Google Calendar, Google Talk, and Google Docs—and will extend the capabilities and value of Salesforce CRM for nonprofits.

Additionally, this will also allow nonprofits to apply for a Google grant for the Google Enterprise Apps, but also grants for Google Checkout and Adwords to receive free advertising through Google.

CRM manager is also working with a number of Force.com AppExchange partners to enhance their nonprofit solutions including CRMfusion for data cleansing, VerticalResponse and SalesFUSION for email marketing, and currently expanding their relationship with Convio to include the Common Ground fundraising solution.

Through its nonprofit practice, CRM manager has delivered solutions to organizations, such as the National Association for Olmsted Parks, Select Greater Philadelphia, Harvard Graduate School of Education, and 180 Turning Lives Around. More than 5,500 nonprofit organizations worldwide embrace Salesforce CRM.

“Not every nonprofit is created equal, and CRM manager took the time to understand our projects, unique processes, and goals. This understanding, combined with the range of their expertise, convinced us to sign on for an ongoing consulting arrangement well beyond the transition to salesforce.com,” explains Kiernan R. Mathews, Director at Harvard Graduate School of Education. “With a small staff and a budget, we worried that our data would forever be stuck in an obsolete format—but with expertise from CRM manager, we found an efficient way to bring our strategy into the 21st century.”

“Effectively managing constituents and customer relationships is a concern for most businesses. Nonprofits have similar issues for building and maintaining relationships with their valued members and donors, but often lack the tools and resources to easily manage these relationships,” said Andy Atkins, Founder and CEO at CRM manager. “We recognize the needs of nonprofits and understand their challenges, especially in today’s economy. By offering them a way to get started and better leverage Salesforce CRM, we improve their opportunities to more effectively connect with their donors, volunteers and clients.”

“We have a shared vision for supporting nonprofits who have limited resources and a critical need to build and maintain relationships across multiple constituent groups,” said Suzanne DiBianca, Executive Director of the Salesforce.com Foundation. “Our partnership with CRM manager continues to yield success for the Salesforce.com Foundation and the nonprofit organizations we serve.”

About CRM manager

CRM manager is a leading SaaS implementation and integration firm, specializing in salesforce.com and Google Enterprise solutions. As a full-service consulting partner, CRM manager empowers organizations by driving business value through a disciplined approach, innovative on-demand technology and strong business expertise. Headquartered in Malvern, Pa., the firm’s business model offers complete business process consultancy and SaaS expertise in application configuration, analytics, integration, education and on-going consulting services, resulting in rapid deployments, increased user adoption and a greater competitive edge for its clients. For more information, visit www.crm-manager.net.

Media Contact

Mark Crean
Marketing Associate
(610) 889-2050
marketing@crm-manager.net