Services
At CRM manager, we are consultants first. The value we add is by using a consultative approach to understand our clients. CRM manager offers a variety of services for any size of company and expertise in a number of vertical markets.
CRM manager offers the following salesforce.com services:
- Business process review and report of findings
- Research and implementation of salesforce.com best practices
- Research and recommendation on Appexchange solutions
- Application customizations
- Extending the force.com platform with native custom applications
- Field customizations and management of pick list options
- Data migration and import services
- Integration of third party systems with salesforce.com
- Development of custom reports and dashboards
- Training for new and existing users
- Assist in implementation of all salesforce.com upgrades (3 per calendar year)
- Responsive administrator and end-user support
CRM manager offers full Implementation Services utilizing our Structured Implementation Program (SIP), which provides a complete set of implementation services from business process review through end-user training. CRM services are also available for specific projects such as implementing advanced functionality, new Appexchange solutions, integration with back-office systems and/or training additional users.
We realize that every company may not be able to make the investment of a full implementation so we have developed several QuickStart consulting services to get you up and running.
Additionally, our on-going consulting and administrative services offer an affordable consulting program that manages your salesforce.com application and also offers the necessary strategic support to ensure you are taking complete advantage of salesforce.com’s award-winning functionality and realizing a high adoption rate throughout your organization.
Our approach is to either act as your salesforce.com administrator or to complement your internal resources and enable you to maximize the power of salesforce.com. Each year as salesforce.com releases new versions and new Appexchange solutions are introduced, you have an opportunity to enhance your CRM system and become more productive and responsive to your customers. Having a certified professional customizing and enhancing salesforce.com for your specific business enables your teams to focus on what they do best.
Most of our clients take advantage of our multiple services offerings — beginning with a CRM manager Services or a QuickStart and then converting to the CRM manager plan for ongoing consulting.
